Please carefully read the following terms and conditions relating our website and service provided by us.
By clicking “I Agree,” entering your information or enrolling electronically, you agree to be provided with services by Dleveral, and you are entering into a legally binding agreement with the Company, subject to the following terms and conditions:
By using Dleveral platform and programs including content and coaching delivered through our platform.
The terms and conditions below apply to all coaching services provided by Dleveral and constitute the contract for the service to be provided by Dleveral for the client. The term ‘coaching’ as here used covers career, personal and business coaching for clients and where applicable includes mentoring services provided for clients via mentors.
The date of purchase of any service provided by Dleveral shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Dleveral to discuss any concerns and see if they can be resolved before the first coaching session or any other service. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.
Responsibility & Commitment
Dleveral Career and Business Coaching will seek to enable the client to set and achieve goals that will help to bring about desired results for the client. The client has sole responsibility for any decisions they may make, following coaching with Dleveral. Dleveral accepts no liability for the client’s actions. Dleveral has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in the quality of life or to achieve their desired outcomes or goals.
Description of Service
The Dleveral platform Service allows individual to find coaches tailored to their specific area of interest – who can guide them towards their life goals. It also allows experts in a particular field to coach anyone who needs their guidance.
We reserve the right to refuse to provide the Service to any person for any reason and/or to discontinue the Service in whole or in part at any time, with or without prior notice.
Clarity & Style
The client has the right to talk openly and candidly with their coach, and the client is encouraged to report their dissatisfactions to Dleveral during coaching or networking. Dleveral welcomes openness and honesty.
You can share feedback openly with your coach after and during a coaching session.
Personal information or business information supplied to Dleveral by the client in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, except where required by law.
Your use of this Site
You are solely responsible for any information submitted by you to the Website. You are responsible for ensuring that all information supplied by you is true, accurate, up-to-date and not misleading or likely to mislead or deceive and that it is not discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or codes of practice or the copyright, trademark or other intellectual property rights of any person in any jurisdiction. You are also responsible for ensuring that all information, data, and files are free of viruses or other routines or engines that may damage or interfere with any system or data prior to being submitted to the Website. We reserve the right to remove any information supplied by you from the Website at our sole discretion, at any time and for any reason without being required to give any explanation.
BILLING AND POLICIES
Payment must be made before the first session.
Payment made to Dleveral will be disbursed to the coach within 14days after confirmation of the coaching session.
The minimum payable amount to a coach is NGN10,000
A client can cancel any time when sessions paid for didn’t hold within agreed time between coach and client. Cancellation attracts a processing fee of 2.5% on amount paid and refund will be done within 14days of cancellation.
Dleveral reserves these rights:
We can make changes to the Dleveral website and Services without notice or liability.
We have the right to terminate your user account, payment, or other affiliation with the Service at any time and for any reason. We can change our eligibility criteria at any time.
We will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal violations.
We have the right to remove a coach or subscriber from the platform at any time, without prior notice, at our sole discretion, should we identify that their account is associated with behaviour that we perceive to be in violation of our rules or guidelines.
We have the right to reject, cancel, interrupt, remove, or suspend any coaching session, comment, or other posted comment at any time and for any reason.
Dleveral is not liable for any damages as a result of any of these actions, and will not comment on the reasons for any such action.
Dleveral is not liable to implications of any action taking by the client as recommended by a coach
The coaching schedule will be arranged between a coach and the client and can be booked in advance. The frequency of coaching sessions will be determined by the coach based on his/her professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement. Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.
The number of coaching sessions may be agreed at the start of coaching session between a Coach and the client. Where no specific number is agreed, sessions will be provided on a session by session basis. Full payment is due before any coaching commencement and payment confirmed to coach by Dleveral. Additional sessions can be booked thereafter.
The length of each session is usually based on agreement between the Coach and the client.
Coaching will take place between the client and selected coach virtually on the Dleveral platform via the agreed communication options within the booked period.
A coach may assign the client tasks or exercises to complete between coaching sessions. Not completing these tasks may slow the client’s progress in gaining improved quality skills or achieving the desired business or personal outcomes. Where possible, clients are requested to submit any information requested by a Coach relating to assignments at least 24 hours before the coaching session or as agreed between the coach and client when they are to be discussed. Coach is expected to provide feedback on completed assignments during coaching sessions.
The client may contact Dleveral between sessions to share a success or seek clarification on a coaching issue. Support between sessions is seen by Dleveral as a necessary part of the coaching process.
A coach reserves the right, at any time to determine any fees or charges for rendering the Service.
Client agrees to pay fees to the Dleveral according to the payment schedule set forth on coach’s profile, and after completion of the coaching session, Dleveral then pays the coach.
Company shall charge a 15% (twenty percent) service fee on every fee paid as agreed between the parties (coach and client), and there shall be a 2.5% processing fee on transactions.
In return for the fees payable by the client (or by a third party on their behalf), Dleveral agrees to provide the service as described below and in accordance with the terms and conditions set out below.
Fees should made via the payment options provided on Dleveral platform. Evidence of payment will be received by mail or SMS.
Fees are payable in advance of each coaching session. Where payment has not been received by DLEVERAL in advance of a coaching session the coach is not obliged to provide the session.
Cancellation & Rearranging Sessions
If the client needs to rearrange a coaching session, they should provide at least 24 hours’ notice to the coach.